Jun
12
9:00 AM09:00

Customer Service & Sales

 

High customer satisfaction is vital to the development of long-term relationships with your customers and clients and it is something that cannot simply be assumed. This one day course uses tried and tested tools and techniques to help your customer-facing team develop effective relationships with your customers and clients to ensure long-lasting and satisfactory relationships that deliver beyond expectations.

Refreshments Included.

 
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Jun
19
9:00 AM09:00

Preparing for leading change

 

No organisation can stand still and in this ever-demanding and competitive business environment having a workforce that is ready for change is important. This one day course focuses on the role of change leaders, the importance of how people respond differently to change and how they can help people be change ready and confident in responding to new challenges and expectations.

Refreshments Included.

 
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Jul
10
9:00 AM09:00

Developing effective teams

 

Effective team working is an essential requirement for most contemporary organisations. This one day course helps team members understand how successful teams develop, how to identify their individual strengths and weaknesses and how these can be developed to enable them to become effective team members in high performing teams.

Refreshments Included.

 
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Jul
24
9:00 AM09:00

Using social media for business success

 

Using social media is an essential tool in the marketing and PR portfolio. Without an effective social media strategy, organisations can quickly lose ground against their competitors. This one day course helps people consider how different social media services can help enhance their company profile and reach and the importance of a well-designed and professionally managed corporate style.

Refreshments Included.

 
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Aug
14
9:00 AM09:00

Managing difficult conversations

 

There are times when as a manager or team leader you will need to engage in difficult conversations with members of your team, either as a group or individually. Most people find having those conversations very uncomfortable and unsatisfactory. This one day course helps people overcome their anxiety about engaging in these types of conversations through the use of tried and tested tools and techniques that support their confidence development and their ability to manage the meeting.

Refreshments Included.

 
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