Jul
24
9:00 AM09:00

Using social media for business success

 

Using social media is an essential tool in the marketing and PR portfolio. Without an effective social media strategy, organisations can quickly lose ground against their competitors. This one day course helps people consider how different social media services can help enhance their company profile and reach and the importance of a well-designed and professionally managed corporate style.

Refreshments Included.

 
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Aug
14
9:00 AM09:00

Managing difficult conversations

 

There are times when as a manager or team leader you will need to engage in difficult conversations with members of your team, either as a group or individually. Most people find having those conversations very uncomfortable and unsatisfactory. This one day course helps people overcome their anxiety about engaging in these types of conversations through the use of tried and tested tools and techniques that support their confidence development and their ability to manage the meeting.

Refreshments Included.

 
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Aug
28
9:00 AM09:00

Effective presentation skills

 

Being able to present information in a clear and interesting way is an essential requirement in contemporary organisations. Many people find presenting an intimidating and stressful experience. This one day course introduces tools and techniques associated with effective presenting and enables participants to prepare and practice presentation skills in a safe and supportive environment.

Refreshments Included.

 
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Sep
11
9:00 AM09:00

Developing new and existing sales skills

 

Reaching customers and getting them to commit to buying is a key activity for any commercial organisation. Effective selling skills based on good techniques and an understanding of the psychology of the sales process can make a big difference to your sales success. This one day programme focuses on tried and tested tools and techniques to help your selling team engage in the selling process with confidence.

Refreshments Included.

 
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Sep
25
9:00 AM09:00

Training others in the workplace

 

When new members join your organisation or people are moved into new roles, they rely on others to help them learn how to become an effective employee. This one day course helps people understand how important that learning process is, tools and techniques of on-the-job training and how they can help others in their transition from new starter to effective performer.

Refreshments Included.

 
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Oct
9
9:00 AM09:00

Customer Service & Sales

 

High customer satisfaction is vital to the development of long-term relationships with your customers and clients and it is something that cannot simply be assumed. This one day course uses tried and tested tools and techniques to help your customer-facing team develop effective relationships with your customers and clients to ensure long-lasting and satisfactory relationships that deliver beyond expectations.

Refreshments Included.

 
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