One of the most important capabilities for anyone leading or managing others is being able to ensure that people deliver to their potential. Providing the right environment, opportunities and rewards and recognition is a complex and sophisticated activity. This one-day course enables managers and leaders to explore what underpins good performance and how they might influence others to engage in, and commit to, delivering high performance and successful goal achievement.
Module 1: The Context in which Investigations take place
Areas covered include: objectives and what is an investigation, why is it important, and what are the risks? Who conducts the investigation? What types of investigation are there? Legal and organisational context along with grievance and disciplinary in focus.
Module 2: Preparing for an Investigation and Processing Information
Some of the key areas covered but not limited to:
Organisational preparation, terms of reference, investigation planning, handling an investigative meeting, the Interview process, questioning techniques, gathering the evidence, writing the management report, after the investigation.
Module 3: Practice and Consolidation
Scenarios to work through, small group role play, management report writing exercise, along with summary and learning points.
Using social media is an essential tool in the marketing and PR portfolio. Without an effective social media strategy, organisations can quickly lose ground against their competitors. This one day course helps people consider how different social media services can help enhance their company profile and reach and the importance of a well-designed and professionally managed corporate style.
No organisation can stand still and in this ever-demanding and competitive business environment having a workforce that is ready for change is important.
This one-day course focuses on the role of change leaders, the importance of how people respond differently to change and how they can help people be change ready and confident in responding to new challenges and expectations.
No organisation can stand still and in this ever-demanding and competitive business environment having a workforce that is ready for change is important. This one day course focuses on the role of change leaders, the importance of how people respond differently to change and how they can help people be change ready and confident in responding to new challenges and expectations.
High customer satisfaction is vital to the development of long-term relationships with your customers and clients and it is something that cannot simply be assumed. This one day course uses tried and tested tools and techniques to help your customer-facing team develop effective relationships with your customers and clients to ensure long-lasting and satisfactory relationships that deliver beyond expectations.
When new members join your organisation or people are moved into new roles, they rely on others to help them learn how to become an effective employee. This one day course helps people understand how important that learning process is, tools and techniques of on-the-job training and how they can help others in their transition from new starter to effective performer.
Reaching customers and getting them to commit to buying is a key activity for any commercial organisation. Effective selling skills based on good techniques and an understanding of the psychology of the sales process can make a big difference to your sales success. This one day programme focuses on tried and tested tools and techniques to help your selling team engage in the selling process with confidence.
Being able to present information in a clear and interesting way is an essential requirement in contemporary organisations. Many people find presenting an intimidating and stressful experience. This one day course introduces tools and techniques associated with effective presenting and enables participants to prepare and practice presentation skills in a safe and supportive environment.
There are times when as a manager or team leader you will need to engage in difficult conversations with members of your team, either as a group or individually. Most people find having those conversations very uncomfortable and unsatisfactory. This one day course helps people overcome their anxiety about engaging in these types of conversations through the use of tried and tested tools and techniques that support their confidence development and their ability to manage the meeting.