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Managing difficult conversations.

There are times when as a manager or team leader you will need to engage in difficult conversations with members of your team, either as a group or individually. Most people find having those conversations very uncomfortable and unsatisfactory. This one-day course helps people overcome their anxiety about engaging in these types of conversations using tried and tested tools and techniques that support their confidence development and their ability to manage the meeting.

Earlier Event: 5 December
The HR Survival Kit for Managers
Later Event: 5 December
Customer Service with Impact.